Help Center
Browse common questions below, or email support@vizeolra.com for personal help.
Popular topics
Frequently asked questions
How does the 7-day free trial work?+
Every paid plan starts with a 7-day free trial. Your monthly or annual subscription begins automatically after the trial unless you cancel before it ends. You can cancel any time from your dashboard.
How do I cancel my subscription?+
Sign in, open your Dashboard, click Billing, then 'Manage subscription' → 'Cancel plan'. You keep access until the end of your current billing period.
How do I change plans?+
Open the Billing panel in your Dashboard and pick a new plan. Upgrades pro-rate immediately.
How do I connect a custom domain?+
Buy a domain in Vizeolra or bring your own. From My Domains, follow the DNS instructions — SSL is issued automatically.
How do I edit my website?+
Open the site from your Dashboard and click any text to edit it. Use the Design tab for fonts/colors and the SEO tab to fine-tune metadata.
Where do form submissions go?+
All contact, appointment, quote, and reservation forms land in the Leads dashboard for the site. You can export to CSV.
Can I get a refund?+
See our full Refund Policy. Trials are free; monthly fees are non-refundable once billed; annual plans have a 14-day pro-rated refund window.
Do you offer HIPAA-compliant forms?+
No. Standard Vizeolra forms are general-purpose website forms and should not be used to submit protected health information.